Conflict Management


ID : 109177   

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A recent study conducted by the American Management Association (AMA) revealed that the average manager spends more than 20 percent of their day engaged in or reacting to a conflict situation. This study also identified that out of twenty-five management skills, conflict management was the only one positively correlated to higher earnings and promotion. Discover a workable conflict management model, discuss case studies in conflict management, and then take away successful conflict management strategies to apply in your workplace. 
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Class Details

Session(s)
Online 24/7

Location
NA - Online

 

Notice

Please read: 
Agenda
Unit 1:  Understanding Conflict
  • Definition of conflict.
  • The up side of conflict.
  • Describe performance expectations related to conflict.
Unit 2:  Understanding the Conflict Management Model
  • Using the model
  • Dialog for a conflict conversation
  • When to take action and address a conflict situation
Unit 3:  Conflict Management Case Studies
  • Review of real world cases
  • Analyze and evaluate the cases
Unit 4:  Strategies for success
  • Creating a standard of performance
  • Creating your own dialog
  • Applying the model

Tuition:  $245.00

Schedule Information

Date(s) Class Days Times Location Instructor(s)
2/1/2027 - 2/26/2027 Online 24/7 12:00 AM - 12:00 AM N/A - Online

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