The Communicator's Edge: Vocal Skills and Email Excellence

Have you ever heard that it’s not what you say, but rather how you say it? The pitch, tone and pace of our voice conveys meaning. It is important to align those vocal nuances to effectively communicate our intended message when speaking with influence. Equally important to speaking effectively is effective written communication. The average employee receives over 100 emails daily and more than 55% of employees read their emails on a mobile device. Crafting clear and concise emails is imperative to succeeding in today’s workplace.

In this interactive workshop participants will:

• Explain the importance of vocal skills in communicating.
• List and explain the six components of email etiquette and quality business writing skills.
• List and provide examples of common grammar and email errors in business writing.