{On-Demand} Customer Service, Remember Me?

ID : 102413   
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Don’t forget to consider the customer while offering service. Easy, right? Then why do we all have examples of poor customer service to share? Put the customer back into customer service! The tone for a customer's experience with your organization begins at the first point of contact. Is that experience ‘good enough’ or is it ‘outstanding’? This class helps you identify the situations that are most challenging for your organization, and then determine how you can better understand what drives customer demands, calculate the value of a customer, and provide service that builds ongoing relationships with your customers.
 

Class Details

0 Session(s)

Location
NA - Online

Instructor
Lisa Schaefer Shine with Schaefer 

Start Date:upon registration

 

Notice

Please read:  "Lisa does a great job at bringing in real life scenarios of what would happen with her experiences." - Miranda Melon To Access Your Class in Brightspace: Step 1: Go to https://nicc.augusoft.net/. On the left side, under Menu, click on Current Registrations. You will see your classes listed, click GO TO CLASS. Log in using the Username and Password you used to register for this class. Step 2: Click the course name from the course selector drop down OR on the left under My Courses, click on the course you want to enter. Step 3: Read the Announcements and click on the Content tab to get started. Please note Log In Instructions | User Name & Profile will be sent to your email. On-Demand trainings are intended for a one time usage. Students who are registered only will have access. From the time of registration registrants are to complete On-Demand training in 30 days.

Tuition: 

$59.00


Schedule Information

Date(s) Class Days Times Location Instructor(s)
N/A - Online Lisa Schaefer Shine with Schaefer 

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