Developing a Retail Customer Service Plan

ID : 56471   
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In today’s market there are very few truly original products or ideas, so you must stand out in the area of customer service if you expect to acquire and retain customers. Thinking strategically through a  customer service plan is critical to the development of a successful business.  This class will walk you through the 5 steps necessary to create a top-notch retail customer service plan that includes setting service goals, identifying the skills necessary to meet those goals, and hiring and training to ensure your customer service plan is executed, even in your absence.

Class Details

2 Sessions
Days of the Week :Multiple Days of the Week :

Location : Multiple Location : 
  NICC Town Clock Business Center
  Manchester Regional Education Partnership.

Instructor : Tama-Lea Lorenzen 



Please read:  Students at the Manchester location will be participating via web-based video conference transmitted from the host location in Dubuque.



Schedule Information

Date(s) Class Days Times Location Instructor(s)
10/12/2017 Thu 9:00 AM - 11:00 AM Dubuque, NICC Town Clock Business Center  Map Tama-Lea Lorenzen 
10/12/2017 Thu 9:00 AM - 11:00 AM Manchester, Manchester Regional Education Partnership  Map Tama-Lea Lorenzen