Wouldn't it be great if you could choose the co-workers you see and work with every day? Yeah, right – like that’s going to happen! But the reality is that there are proven strategies you can employ when working with people who are more challenging. Join us to identify communication methods that create win-win outcomes when troublesome confrontation occurs, and strategies to prevent the troublesome confrontations from occurring in the first place. Even though you can’t choose your co-workers, you can choose to learn how to make dealing with difficult co-workers easier than you thought it could be. Students at the Manchester location will be participating via web-based video conference transmitted from the host location in Dubuque.