Difficult conversations are the elephant in the room: everyone has been part of one and no one ever wants to be. As a result, most of us don’t naturally develop the skills to handle them well. This class takes those uncomfortable situations head-on by addressing communication blockers, offering tips to diffuse emotion and providing a safe environment to practice the four steps to a successful outcome. So, admit it – you know the elephant is there. Let us help you figure out what to do with it!