Don’t forget to consider the customer while offering service. Easy, right? Then why do we all have examples of poor customer service to share? Put the customer back into customer service! The tone for a customer's experience with your organization begins at the first point of contact. Is that experience ‘good enough’ or is it ‘outstanding’? This class helps you identify the situations that are most challenging for your organization, and then determine how you can better understand what drives customer demands, calculate the value of a customer, and provide service that builds ongoing relationships with your customers.