We are all born with an inherent IQ that cannot be changed, regardless of efforts to increase it. But we do have control over our EQ – the emotional intelligence quotient. The generally accepted definition of EQ is the extent to which one manages emotions and thoughts, copes with and responds to pressure, and is able to read the social cues of others in relationships or groups. So how can we recognize, improve and utilize our own EQ to succeed? This class addresses the concept of EQ and its components, “measuring” EQ skills, and understanding the impact of EQ in the workplace.