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Virtual Live Business Summit | Culture of Service

ID : 75385   
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Are you ready to commit to your culture?  Attend the Northeast Iowa Community College Business and Community Solutions Business Summit.  The Business Summit gives you the access to experiences and perspectives of hundreds of business professionals facing the same challenges you face while giving you the tools, strategies, and best practices to change the way you think as a leader and innovate the strategies you use in your work.
Creating an Amazing Customer Service Experience
When it comes to customer service, your customers are smarter than ever before. They no longer compare you to a direct competitor; they compare you to the best service they have ever received from anyone. Now, more than ever, we must deliver an amazing customer experience that sets us apart from our competitors—and this is within reach of everyone in every organization. In this fast-paced and informative presentation, Shep Hyken, customer service and experience expert, will share six steps to creating a customer-focused culture and seven ways to create customer amazement. He’ll also talk about the concept of convenience as a competitive differentiator and answer your questions about creating customer amazement so you can get started right away. Learn how to create a customer experience that will truly amaze!

Class Details

1 Sessions


MultipleInstructor :
1.Shep Hyken2.Lisa Schaefer Shine with Schaefer 



Please read:  Find out more information, Early Bird FREE Webinar | 5 Ways to Create an Amazing Customer Service Experience Register by October 8th to receive this offer. Whether you are looking to learn new skills to help you develop a customer service mindset, or you are already a master at creating customer amazement, you will learn and be reminded of powerful customer service concepts and strategies that will help take you from ordinary to extraordinary—and from average to amazing. Much of customer service is common sense—that, unfortunately, is not always so common. In this short, 20-minute course, Shep explains five simple ways you can start creating the customer service culture you desire. These simple steps are powerful and must be mastered by everyone in a customer-focused organization. Although this introductory course is a great introduction to Shep’s content and is meant to be taken individually, we encourage discussing these concepts as a group with your team. Log in instructions for this Live Virtual Business Summit will be sent via email 2 days prior to Summit Date. TRIRHA Members Only receive a discounted rate, please contact for more details.



Schedule Information

Date(s) Class Days Times Location Instructor(s)
10/28/2020 Wed 10:00 AM - 12:15 PM Online, Webinar  Map Lisa Schaefer Shine with Schaefer  ; Shep Hyken