Are you ready to commit to your culture? Attend the Northeast Iowa Community College Business and Community Solutions Business Summit. The Business Summit gives you the access to experiences and perspectives of hundreds of business professionals facing the same challenges you face while giving you the tools, strategies, and best practices to change the way you think as a leader and innovate the strategies you use in your work.
Creating an Amazing Customer Service Experience
When it comes to customer service, your customers are smarter than ever before. They no longer compare you to a direct competitor; they compare you to the best service they have ever received from anyone. Now, more than ever, we must deliver an amazing customer experience that sets us apart from our competitors—and this is within reach of everyone in every organization. In this fast-paced and informative presentation, Shep Hyken, customer service and experience expert, will share six steps to creating a customer-focused culture and seven ways to create customer amazement. He’ll also talk about the concept of convenience as a competitive differentiator and answer your questions about creating customer amazement so you can get started right away. Learn how to create a customer experience that will truly amaze!