Virtual Live | I’ll Be Back: How to Get Customers to Come Back Again and Again

Much has changed since the beginning of the pandemic. Customer expectations continue to evolve and become even more demanding. Shep Hyken is back to talk about the latest stats and facts that support our customer service and experience efforts, the two words that are the cornerstone of virtually every customer interaction, and that a repeat customer is not always a loyal customer.  He will share the foundation for creating an amazing experience that meets the changing expectations of your customers and gets them to say, “I’ll be back!”